>> This website with the url of www.Firmpet.Com (“website/site”) is operated by firmhealth private limited (“we/our/us”). We are committed to protecting and respecting your privacy. We do collect, handle, store your personal information and process your personal data in accordance with the uk general data protection regulation (gdpr), which is a part of the data protection act 2018 and accordance with the it act, 2000 ( 21 of 2000 ), along with other national and state laws which relate the processing of personal data. Please read the following carefully to understand our views and practices regarding your personal data.

>> All partner firms and any third-party working with or for us, and who have access to personal information, will be expected to read and comply with this policy.

>> Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.

>> “Non-personal information: refers to any non-personal information collected from users pursuant to their use of the services, including but not limited to the browser name, the type of computer and technical information about users, means of connection to the services such as the operating system, the internet service providers utilized and other similar information.

>> Firmpet’s services are intended to record various health-related parameters of the animal wearing a device. All data collected through your pet’s use of the device (including without limitation, individual animal information, biometrics and vitals information (such as body temperature, heart rate, activity levels, respiration, positions), historical data analysis, physician connectivity and results of algorithm) is stored by us (the pets’ data”) and used in order to, inter alia, provide your pet’s medical specialist with additional data and insights. Pets’ data is non- identifiable nor shall be considered as personal information. Such information shall be deemed to be non-confidential.

“Sensitive personal data or information” (“spdi”) includes information relating to the following:

>> Passwords;

>> Financial information such as bank account or credit card or debit card or other payment instrument details;

>> Physical, physiological and mental health conditions;

>> Sexual orientation;

>> Medical records and history;

>> Biometric information;

>> Any detail relating to the above sub-clauses or any other sensitive personal data or information as provided to us for providing the services; and

>> Any of the information received under above sub-clauses by us under lawful contract or otherwise.

>> Personal Information, non-personal information, and sensitive personal data or any other information shall collectively be referred to as the ‘information’. By accessing, registering for our services, you agree to the terms and conditions of this privacy policy. You also expressly consent to our collection, processing, use, and/or disclosure of your information in such manner as described in this privacy policy, and further signify your assent to this privacy policy and terms of services (being incorporated by reference herein), and any other terms and conditions for accessing and using the services, as may be issued and notified by us from time to time.

>> “Third-party” refers to any person or entity other than you or us.

How we use information

>> We use the information we collect primarily to provide, maintain, protect and improve our current products and services.

>> Improve our services, site and how we operate our businesses;

>> Understand and enhance your experience using our sie, products and services;

>> Personalize our products or services and make recommendations;

>> Provide and deliver products and services you request;

>> Process, manage, complete, and account for transactions;

>> Provide customer support and respond to your requests, comments, and inquiries;

>> Create and manage the online accounts you manage on our website;

>> Send you related information, including confirmations invoices, technical notices, updates, security alerts and support and administrative messages;

>> Communicate with you about promotions, upcoming events and news about products and services;

>> We may process your personal information without your knowledge or consent where required by applicable law or regulation for the purpose of verification of identity or for prevention, detection or investigation, including of cyber incidents, prosecution and punishment of offences;

>> Protect, investigate and deter against fraudulent, unauthorized or illegal activity.

Data transfer

>> Information about our users is an important part of our business and we take due care to protect the same.

>> We share your data with your consent or to complete any transaction or provide any product or service you have requested or authorized. We also share date with our affiliates and subsidiaries, with vendors working on our behalf.

>> We may employ other companies and individuals to perform functions on our behalf. The functions include fulfilling orders for products or services, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, providing marketing assistance, providing search results and links (including paid listings and links), processing payments, transmitting content, scoring credit risk, and providing customer service.

>> These third-party service providers have access to personal information needed to perform their functions but may not use it for other purposes. Further, they must process the personal information in accordance with this privacy policy and as permitted by applicable data protection laws.

>> We release account and other personal information when we believe is appropriate to comply with the law, enforce or apply our conditions of use, and other agreements, protect the rights, property or safety of us, our users or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.


>> To optimize our web presence, we use cookies. These are small text files stores on your computer’s main memory. These cookies are deleted after you close the browser. Other cookies remain on your computer (long-term cookies) and permit its recognition on your next visit. This allows us to improve your access to our site. This helps us to learn more about your interests, and provide you with essential features and services and for additional purposes, including:

>> Keeping track of items stored in your shopping basket.

>> Conducting research and diagnostics to improve the content, products, and services.

>> Preventing fraudulent activity.

>> Improving security.

>> Our cookies allow you to take advantage of some of our essential features. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your shopping basket, proceed to checkout, or use any products or services that require you to sign in.

>> Approved third parties also may set cookies when you interact with our services.

>> Third parties include search engines, providers of measurement and analytics services, social media networks, and advertising companies.

>> Third parties use cookies in the process of delivering content, including ads relevant to your interests, to measure the effectiveness of their ads, and to perform services on behalf of us.

>> You can prevent the storage of cookies by choosing a “disable cookies” option in your browser settings. But this can limit the functionality of our services.

data security

>> We take due care to protect customer data. Technical measures are in place to prevent unauthorized or unlawful access to data and against accidental loss or destruction of, or damage to, data. The employees who are dealing with the data have been trained to protect the data from any illegal or unauthorized usage.

>> We work to protect the security of your information during transmission by using secure sockets locker (ssl) software, which encrypts information you input. Ssl allows sensitive information such as credit card numbers, uid’s and login credentials to be transmitted securely.

>> We follow the payment card industry data security standard ( pci dss ) when handling branded credit cards from the major card schemes.

>> We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of personal customer information.

>> We take reasonable steps to help protect your personal information in an effort to prevent the loss, misuse, and unauthorized access, disclosure alteration and destruction. It is your responsibility to protect your user names and passwords to help prevent anyone from accessing or abusing your accounts and services. You should not use or reuse the same passwords you use with other accounts as your password for our services.

>> It is important for you to protect against unauthorized access to your password and your computers, devices, and applications. Be sure to sign off when you finish using a shared computer.

>> Information you provide to us is shared on our secure servers. We have implemented appropriate physical, technical and organizational measures designed to secure your information against accidental loss and. Unauthorized access, use, alteration or disclosure. In addition, we limit access to personal data to those employees, agents, contractors, and other third parties that have a legitimate business need for such access.

>> Information collected from you will be stored for such period as required to complete the transaction entered into with you or such period as mandated under the applicable laws.

Links to third party site/apps

>> Our site may, from time to time, contain links to and from other websites of third parties. Please note that if you follow a link to any of these websites, such websites will apply different terms to the collection and privacy of your personal data and we do not accept any responsibility or liability for these policies. When you leave our site, we encourage you to read the privacy policy of every website you visit.

Social network plugins

>> This website incorporates plugins and/or buttons for social networks, in order to allow easy sharing on your favorite social networks. These plugins are programmed so as. Not to set any cookies when assessing the page to safeguard the privacy of users. Cookies may be set, if you make voluntary use of the plugin. The collection and use of information obtained by means of the plugin are governed by the respective privacy policies of the social networks.

Sharing of personal information

>> We do not share your personal data with third parties without your prior consent other than:

>> With third parties who work on our behalf provided such third parties adhere to the data protection principles set out in the it act, 2000 (21 out of 2000) and other applicable legislation, or enter into a written agreement with us requiring that the third party provide at least the same level of privacy protection as is required by such principles;

>> To comply with laws or to respond to lawful requests and legal process;

>> To protect the rights and property of us, our agents, customers, and other including to enforce our agreements, policies and terms of use;

>> In an emergency, including to protect the personal safety of any person; and

>> For the purpose of a business deal (or negotiation of a business deal) involving the sale or transfer of all or a part of our business or assets (business deals may include, for example, any merger, financing, acquisition, divestiture or bankruptcy transaction or proceeding).


>> If you are under 18, or the age of majority in the jurisdiction in which you reside, you may only use our website with the consent of your parent or legal guardian. In any case, we will not be liable for any cause of action that arose due to non-compliance with this section.

Sharing of personal information

>> We follow our users’ instructions about information we hold for that user. You may access your information collected by us, request reasons for collection, correct your information, request deletion of your information, request restricted processing of your information, the category of entities with whom we have shared it and the reason for any disclosure, request a portable copy of the information you have provided, object to processing of your information, such as for direct marketing, and where we obtain your consent, you may withdraw such consent at any time.

Governing law and protection

>> We shall follow the information technology act, 2000 which is the primary law in india dealing with cybercrime and electronic commerce with regards to all clauses mentioned in this policy.

>> Only indian courts shall have jurisdiction in connection to and the usage of the services. We may collect, use, preserve, and share your information if we have enough cause to believe that it is reasonably necessary to: respond pursuant to applicable indian laws or regulations, to legal process, or to government requests; enforce our privacy policy, terms of service and any other applicable terms and policies, including for investigations of potential violations; detect, investigate, prevent, and address fraud and other illegal activities, security, or technical issues; or protect the rights, property, and safety of our users, our company, its affiliates, or others.

Changes to this policy

>> We may change this policy from time to time. If we make any changes to this policy, we will change the “last updated” date above. You agree that your continues use of our services after such change have been published to our services will constitute your acceptance of such revised policy.

>> If you have any concern about privacy or grievances with us, please contact us with a thorough description and we will try to resolve the issue for you.